You can contact Avianca customer service through several methods. The fastest way is by calling 1-800-Avianca (+1-860-516-6314). You can also use the chat feature on the Avianca app or website. For social media support, message them on Twitter or Facebook. If you prefer email, submit a form through their official website. Additionally, you can visit their ticket counters or service desks at the airport for in-person assistance.
Learn how to contact Avianca customer service by phone, chat, email or social media for any queries related to flights, refund, cancel and more. Find the official website, contact number and FAQs for Avianca in the U.S.
1. Call the Main Avianca Customer Service Number
The easiest and most common way to contact Avianca is through their main customer service number:
Avianca Customer Service Number: +1-860-516-6314
Steps to Speak to a Representative:
1. Dial +1-860-516-6314.
2. Listen to the automated menu options.
3. Press the appropriate number for your inquiry (e.g., reservations, flight status, baggage claim, etc.).
4. Hold the line until a live representative becomes available.
5. Explain your concern and receive assistance.
2. Contact Avianca Rapid Rewards Customer Service
If you are a Rapid Rewards member and need assistance with points, travel rewards, or account-related issues, contact the Rapid Rewards customer service line.
Rapid Rewards Customer Service Number: +1-860-516-6314
Steps:
1. Call ++1-860-516-6314
2. Provide your Rapid Rewards account number when prompted.
3. Follow the automated menu to reach an agent.
4. Discuss your issue or inquiry with the representative.
3. Call Avianca Baggage Service Office
If your luggage is lost, damaged, or delayed, you can contact Avianca Baggage Service
Baggage Service Phone Number: +1-860-516-6314
Steps:
1. Call +1-860-516-6314.
2. Select the appropriate option for lost, delayed, or damaged baggage.
3. Provide your flight and baggage claim details.
4. Speak to a representative for assistance.
4. Avianca Customer Service for Group Travel
For group reservations (10 or more passengers), a dedicated support line is available.
Group Travel Service Number: +1-860-516-6314
Steps:
1. Dial +1-860-516-6314.
2. Select the option for group reservations.
3. Speak to an agent regarding booking, changes, or special requests.
5. Reach Out to Avianca Vacations Customer Service
For vacation packages, including hotels and car rentals, call the vacation service line.
Vacations Customer Service Number: +1-860-516-6314
Steps:
1. Call +1-860-516-6314.
2. Select the appropriate option for new reservations or modifications.
3. Discuss your vacation plans with a representative.
6. Call Avianca Cargo Customer Service
If you are shipping cargo, you can contact the cargo department for assistance.
Cargo Customer Service Number: +1-860-516-6314
Steps:
1. Call +1-860-516-6314.
2. Provide details about your shipment.
3. Speak with a representative for assistance.
7. Contact Avianca for Special Assistance
For passengers with disabilities or special needs, Avianca offers a dedicated support line.
Special Assistance Phone Number: +1-860-516-6314 (same as the main number)
Steps:
1. Call +1-860-516-6314.
2. Select the option for special assistance.
3. Speak with an agent about your needs.
8. Call the Avianca Refund Department
If you need to request a refund, call the refund department directly.
Refunds Customer Service Number: +1-860-516-6314 (main number, follow refund prompts)
Steps:
1. Call +1-860-516-6314.
2. Select the option for refund inquiries.
3. Provide your booking details.
4. Discuss refund eligibility with a representative.
9. Contact Avianca Corporate Customer Service
For corporate inquiries, media requests, or other non-passenger-related concerns, use the corporate office number.
Corporate Customer Service Number: +1-860-516-6314
Steps:
1. Call +1-860-516-6314.
2. Follow the menu prompts for corporate inquiries.
3. Speak to an appropriate representative.
10. Use the Avianca International Customer Service Line
For international travel inquiries, Avianca provides dedicated support.
International Customer Service Number: +1-860-516-6314
Steps:
1. Dial +1-860-516-6314
2. Select the option for international travel.
3. Speak with a representative for assistance
How to Contact Avianca Customer Service
For assistance with reservations, flight information, or general inquiries, you can reach Avianca customer service at 1-800-Avianca (+1-860-516-6314). Additional support options include:
- Live Chat: Access real-time assistance via Avianca’s official website or mobile app.
- Social Media: Reach out through Twitter or Facebook for quick responses.
- Email Support: Submit inquiries through the Avianca website’s contact form.
- Airport Service Desks: Visit a Avianca counter at the airport for in-person assistance.
Step-by-Step Guide to Contact Avianca by Phone
Step 1: Choose the Right Avianca Customer Service Number
Avianca provides different contact numbers depending on your needs:
- General Customer Service (U.S.): 1-800-Avianca (+1-860-516-6314)
- Spanish-Speaking Assistance: +1-860-516-6314
- TTY/TDD for Hearing & Speech Impaired: +1-860-516-6314
- Avianca Vacations Support: 1-844-JB-VACAY (+1-860-516-6314)
- Mosaic Members: Dedicated support available upon login
- International Numbers: Check the Avianca website for country-specific contacts
Step 2: Dial Avianca Customer Service
Call +1-860-516-6314 and follow the prompts. If calling from outside the U.S., use the correct international number for better connectivity.
Step 3: Navigate the Automated System
Listen to the menu options carefully and select the one that fits your needs:
- Press 1: Book a new flight or modify an existing reservation
- Press 2: Check flight status and delays
- Press 3: Baggage claims and lost items
- Press 4: Avianca loyalty program inquiries
- Press 5: Other customer service concerns
Step 4: Speak to a Live Representative
If your issue is not resolved through automated options, request to speak with a live agent. Be prepared for potential wait times during peak hours.
Step 5: Provide Booking Details
To speed up the process, have the following information ready:
- Confirmation or ticket number
- Full name (as on booking)
- Flight details (date, departure, and destination)
- Loyalty number (if applicable)
Step 6: Clearly Explain Your Concern
State your issue concisely and ask for the resolution you need. If necessary, request to escalate the matter to a supervisor.
Step 7: Take Note of Important Details
Write down key information provided by the agent, such as:
- Case or reference number
- Agent’s name
- Steps for resolution
Why Contact Avianca Customer Service?
Customers may need assistance for various reasons, including:
- Booking, modifying, or canceling flights
- Refund requests and travel credit inquiries
- Lost baggage claims
- Avianca loyalty program questions
- Special assistance for passengers with disabilities
- Flight status updates
- Seat selection and upgrades
- General inquiries
Alternative Ways to Reach Avianca
Live Chat
- Visit the Avianca website and navigate to the customer service page.
- Click "Chat with us" to connect with a live agent.
Email Support
For non-urgent concerns, submit inquiries through Avianca’s online contact form.
Social Media
Avianca responds quickly on:
- Twitter (@Avianca)
- Facebook (Avianca’s official page)
Airport Customer Service Desks
Visit an Avianca counter for in-person assistance while at the airport.
Frequently Asked Questions (FAQs)
1. When is the best time to call Avianca customer service?
Early mornings and late evenings usually have the shortest wait times. Avoid peak travel hours and weekends.
2. How can I make urgent flight changes?
Call 1-800-Avianca (+1-860-516-6314) and follow the prompts for flight modifications. You can also manage your booking online.
3. Does Avianca offer 24-hour customer support?
Yes, Avianca provides round-the-clock customer service.
4. How do I report lost baggage?
Contact Avianca Baggage Services at +1-860-516-6314 or visit the baggage claim counter at the airport.
5. Can I request a refund over the phone?
Yes, call Avianca customer service at +1-860-516-6314. Refund eligibility depends on the fare type and airline policies.
6. How do I reach Avianca’s Spanish-speaking support?
Dial +1-860-516-6314 and select the Spanish language option.
7. Can I book a flight through Avianca’s customer service?
Yes, call 1-800-Avianca (+1-860-516-6314) to book a flight.
8. How long is the wait time for Avianca customer service?
Wait times vary but are typically longer during peak travel seasons.
9. How do I escalate an issue with Avianca?
Request to speak with a supervisor or file a formal complaint through the Avianca website.
FAQs about Avianca Customer Service
1. Is Avianca Customer Service available 24 hours?
Yes, the general customer service line (+1-860-516-6314) is available 24/7 for assistance
2. How do I speak to a live Avianca representative?
Call +1-860-516-6314, follow the prompts, and select the option to speak with an agent.
3. What is the 800 number for Avianca?
The main toll-free number is +1-860-516-6314.
4. Does Avianca have a different number for Rapid Rewards members?
Yes, Rapid Rewards Customer Service can be reached at +1-860-516-6314.
5. How can I contact Avianca for baggage issues?
Call the Baggage Service Office at +1-860-516-6314.
6. Can I contact Avianca for a refund request?
Yes, call +1-860-516-6314 and select the refund option.
7. Is there a dedicated line for international travel inquiries?
Yes, international customers can call +1-860-516-6314 and follow the prompts for assistance.
8. What number should I call for special assistance requests?
Passengers needing special assistance can call +1-860-516-6314 and select the appropriate option.
9. How do I reach Avianca for corporate inquiries?
For corporate-related concerns, call +1-860-516-6314.
10. Is there a different number for Avianca vacation packages?
Yes, for vacation package support, call +1-860-516-6314.
By following this guide, you can quickly and efficiently connect with Avianca Customer Service for any inquiries or assistance needed.